Overview
For Active Employees
For Terminated & Retired Employees
By Role

Terminated & Retired Employees

The world of COBRA/HIPAA administration is a complex one! However, with Benefit Concepts it doesn’t have to be. Our experienced staff, along with 24/7 web access to account information, will provide you with the foundation your participants need to simplify their experience. Highly trained Customer Service Representatives are available Monday through Friday, 8:30 am to 9:30 pm, Eastern Time, to answer questions and provide effective and immediate support.

Benefit Concepts also offers comprehensive Direct Billing services for employees on leave or retirees. Benefit Concepts sends monthly payment coupons to participants. Participants can remit payment using the payment coupons, through an automatic recurring direct debit from their checking or savings account. Payment due dates can be flexible and are set up based on the client’s business rules. Benefit Concepts’ website offers one location for both COBRA and Direct Billing needs, so participants and clients can get all information through one site.

Through our website, COBRA Participants can…

  • Contact Customer Service via email
  • View Personal information
  • View Covered dependent information
  • View Benefit history
  • View a payment register for the entire plan year with all premium due dates, a description of the benefit plans, premium charges, payments made, and the balance due (printable) 
  • View a payment allocation for the entire plan year showing all payments made and allocated to the appropriate benefits by month (printable)
  • Access Forms/Documents, FAQs and Tools online
  • View COBRA Qualifying event information such as qualifying event date, date election notice was sent, and status
  • View a COBRA timeline that shows the participant account at a glance including the qualifying event date, date and amount of the last payment received, next premium due date and eligibility end date

Through out website Direct Bill Participants and Retirees can... 

  • View personal information
  • View covered dependent information
  • View benefit history
  • View a payment register for the entire plan year with all premium due dates, a description of the benefit plans, premium charges, payments made, and the balance due (printable)
  • View a payment allocation for the entire plan year showing all payments made and allocated to the appropriate benefits by month (printable)
  • View FAQs, Glossary, Helpful Links, Forms & Documents, Contact Us tab (email capability), Tools
 

Employers can…

  • Enter Qualifying Event Online
  • View all Participant Data (in participant portal)
  • Run/Download Reports Online (both standard and ad-hoc
  • Manage Participant Portal Content
Benefit Concepts offers one location for both COBRA and Direct Billing needs, so participants and clients can get all information through one site.
For more information about our  COBRA or Direct Billing administrative services, please click on the service or contact us.
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