Web-Based Benefit Administration
Benefit Concepts offers a Web-based employee benefit administration self-service solution. With separate, feature-filled portals for benefit participants and managers, Benefit Concepts provides employees and employers alike with dynamic, around-the-clock access to their benefit information. Our system is designed to meet all your open enrollment, ongoing enrollment and health and welfare administration needs.
Employee Internet Portal: Allows participants to enroll for benefits and access and update benefit, dependent, and beneficiary information online. They can also access benefit forms and documents and other helpful information such as FAQs.
Manager Internet Portal: Enables managers to review and edit benefit and HR data, make changes as they occur, communicate easily with employees, monitor file transfers and review reports online. This portal is also used to control the content and services offered to benefit plan participants.
Open Enrollment Processing
Our self-service technology allows employees to enroll for benefits at their convenience via the Internet or, if they do not have web access, the Call Center. Accuracy is maximized as "intelligent" menus only offer enrollees the benefit choices they are eligible for.
Ongoing Benefit Eligibility Processing
Benefit Concepts’ year-round enrollment feature handles new hires and changes in family status, dependents, job status, etc. Our technology recognizes changes in payroll and HRIS systems automatically and manages them according to plan design rules. Benefit Concepts also offers participants the ability to self-initiate family status changes through the website.
Personalized Enrollment Worksheets
Pre-enrollment communication is vital to the success of any self-service enrollment system. The Personalized Enrollment Worksheet includes instructions for the self-service system and guides users through the enrollment process. A copy of this worksheet is produced and distributed each time an employee becomes benefit eligible (due to open enrollment, change in status, etc.). An electronic PDF version of the worksheet is stored for use on both the employee and manager portals.
Personalized Confirmation Statements
Each time an employee utilizes the self-service system to perform a transaction, a personalized confirmation statement is printed and distributed to the employee. An electronic PDF version of each confirmation is stored for use on both the employee and manager portals.
PCP Collection and Verification
Benefit Concepts allows employees to enter their numeric PCP selection during the enrollment process or at any point during the year. Benefit Concepts uses carrier-provided files to verify the PCP entry for geographic validity based on the employees' zip codes.
Extensive Data Mapping
Benefit Concepts can transfer data to and receive data from a wide range of support systems, including all payroll, HRIS and insurance carrier systems that have importing and exporting capabilities.
Provides employees with access to documents and communications materials such as summary plan descriptions, benefit workbooks, provider directories and employee handbooks.
Benefit Concepts’ dedicated, in-house call center provides comprehensive, real-time support to all users. Our highly trained representatives are available to answer questions, provide information and help with enrollments, claims, payments, etc.
Benefit Concepts’ data and applications are housed at Layered Tech, Inc., a certified PCI-compliant data center provider in Kansas City. We utilize virtual machine technology and full redundancy for each infrastructure component to provide high availability within the primary data center and SAN based replication is used to keep all data in sync to our secondary datacenter.
Benefit Concepts, Inc. a division of WageWorks, Inc. closely monitors utilization of all aspects of the WageWorks platform. Increases in application usage are tracked against resource consumption, and reviewed regularly by IT management and application development management for planning purposes. Infrastructure resources monitored include process utilization, memory utilization, I/O activity, application response time, and application availability. These metrics are used in evaluating the impact of application usage on infrastructure resource consumption. Analysis of capacity metrics listed above is reviewed by IT and application development teams for use in capacity planning.
Benefit Concepts maintains a comprehensive information security program which is approved by executive level management and based on industry best practices. This program includes mandatory physical and logical controls to protect data in compliance with the HIPAA Security Rule, Privacy Rule, and HITECH amendment. These include both physical and logical access control, use of strong encryption when data is in transit and at rest, and document classification, retention and destruction policies which ensure that hardcopies are protected, stored and destroyed in full compliance of relevant laws.
Here's a look at our streamlined, highly-automated administrative process: