AvantServe, our dynamic employee benefit administration self-service solution, saves employers time and money by streamlining the benefits process and reducing administrative activities. At the same time, AvantServe provides employees with increased selection, convenience and service. Click below to learn more about AvantServe's powerful self-service capabilities.

Open Enrollment Processing
Ongoing Benefit Eligibility Processing
Personalized Enrollment Worksheets
Personalized Confirmation Statements
PCP Collection and Verification
Extensive Data Mapping
Digital Library
Call Center

Open Enrollment Processing
AvantServe's self-service technology allows employees to enroll for benefits at their convenience via the Internet or, if they do not have Web access, the AvantServe Call Center. Accuracy is maximized as "intelligent" menus only offer enrollees the benefit choices they are eligible for.
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Ongoing Benefit Eligibility Processing
AvantServe's year-round enrollment feature handles new hires and changes in family status, dependents, job status, etc. AvantServe's technology recognizes changes in payroll and HRIS systems automatically and manages them according to plan design rules.
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Personalized Enrollment Worksheets
Pre-enrollment communication is vital to the success of any self-service enrollment system. AvantServe's Personalized Enrollment Worksheet includes instructions for the self-service system and guides users through the enrollment process. A copy of this worksheet is produced and distributed each time an employee becomes benefit eligible (due to open enrollment, change in status, etc.). An electronic PDF version of the worksheet is stored for use on both the AvantServe employee and manager portals.
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Personalized Confirmation Statements
Each time an employee utilizes the self-service system to perform a transaction, a personalized confirmation statement is printed and distributed to the employee. An electronic PDF version of each confirmation is stored for use on both the AvantServe employee and manager portals.
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PCP Collection and Verification
AvantServe allows employees to enter their numeric PCP selection via the Internet or their telephone keypad. Benefit Concepts uses carrier-provided files to verify the PCP entry for geographic validity based on the employees' zip codes.
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Extensive Data Mapping
AvantServe can transfer data to and receive data from a wide range of support systems, including all payroll, HRIS and insurance carrier systems that have importing and exporting capabilities.
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Digital Library
Provides employees with access to documents and communications materials such as summary plan descriptions, benefit workbooks, provider directories and employee handbooks.
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Call Center
Benefit Concepts' dedicated, in-house call center provides comprehensive, real-time support to all AvantServe users. Our highly trained representatives are available to answer questions, provide information and help with enrollments, claims, payments etc.
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