Our Approach

In order to ensure personalized, professional and responsive service, we assign a dedicated team to each of our clients. Your Benefit Concepts team will get to know your employees, your benefits plans and your corporate culture so they will be able to provide customized benefit solutions that make sense for your company. Your team will also be your direct resource for rapid responses to any questions or requests.

WE CARE. Highly personalized, service-orientated approach. People and technology - a powerful combination.

Client Relationship Manager

Your Client Relationship Manager oversees your account and is the primary person responsible for your satisfaction with our service.

  • Provides regular communication through frequent face-to-face meetings and detailed reporting
  • Consults with you to uncover critical needs and to propose solutions
  • Manages timelines for project completion

Team Leader

The Team Leader is responsible for the day-to-day operations of your Benefit Concepts team within the Administrative Services Department.

  • Supervises the daily workflow of the team
  • Resolves complex issues pertaining to benefits administration

Senior Benefits Administrator

This individual guides the workflow of your team.

  • Handles administration of COBRA, reimbursement accounts and flexible benefit plans
  • Provides technical expertise regarding benefits administration issues/questions.

Benefits Administrator

Your Benefits Administrator is your direct link to Benefit Concepts. You will be provided with a single point of contact that handles your day-to-day needs.

Customer Service Representatives

If one of your employees needs assistance, they may speak with one of our highly-trained Customer Service Representatives. The CSR will answer the employee's questions and provide effective, immediate support that facilitates the benefits process and puts the employee at ease.

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