In order to ensure personalized, professional and responsive service, we assign a dedicated team to each of our clients. Your Benefit Concepts team will get to know your employees, your benefits plans and your corporate culture so they will be able to provide customized benefit solutions that make sense for your company. Your team will also be your direct resource for rapid responses to any questions or requests.
The Team Leader is responsible for the day-to-day operations of your Benefit Concepts team within the Administrative Services Department.
Senior Benefits Administrator
This individual guides the workflow of your team.
Your Benefits Administrator is your direct link to Benefit Concepts. You will be provided with a single point of contact that handles your day-to-day needs.
Customer Service Representatives
If one of your employees needs assistance, they may speak with one of our highly-trained Customer Service Representatives. The CSR will answer the employee's questions and provide effective, immediate support that facilitates the benefits process and puts the employee at ease.